Privacy Policy

Effective Date: 10/10/2025

Who We Are

This privacy policy explains how we collect, use, and protect your personal data when you visit our website or contact us. We are:

Susie Lotherington, Time to Thrive Therapy, susie@timetothrivetherapy.co.uk

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Data We Collect

We may collect and process the following information when you use our website or contact us:

Contact Details: Name, email address, phone number
Message Content: Any information you provide when you fill in our contact or registration form
Technical Data: Your IP address, browser type, and time of access (via essential cookies only)
Session Data: Information necessary for website functionality (e.g. page navigation, session management)

How We Use Your Data

We do not use your data for marketing purposes without your consent. We process your personal data for the following purposes:

To respond to your enquiries
To communicate with you about therapy services
To maintain website functionality and security
To comply with legal obligations or respond to regulatory requests

Legal Bases for Processing

We rely on the following lawful bases:

Consent: When you voluntarily provide your information via our contact or registration form
Contract: To provide therapy services you have requested
Legal obligation: Where we must comply with regulatory or legal requirements
Legitimate interests: For basic website security and functionality

How We Store and Protect Your Data

We take appropriate technical and organisational measures to keep your data secure. This includes:

Secure website hosting (via Wix)
HTTPS encryption
Limited access to personal data

We do not sell or share your data with third parties unless required by law or with your explicit consent.

Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict certain types of processing
Withdraw consent (where consent is used as the lawful basis)
Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

To exercise your rights, please contact: susie@timetothrivetherapy.co.uk

How Long We Keep Your Data

We only retain your data for as long as necessary to fulfil the purposes we collected it for, including:

Enquiries: Usually deleted within 1 year if no service is provided
Client records: Retained in accordance with professional and legal requirements (For clients over 18 years old: 5 years. For clients under 18 years old: 5 years from the clients 18th birthday)

Third-Party Services

This website is hosted by Wix.com, which provides us with the platform to offer our services. Wix processes data on our behalf and implements its own security measures. Read Wix’s privacy policy: https://www.wix.com/about/privacy. We do not knowingly transfer your personal data outside the UK unless adequate safeguards are in place.

Cookies are small files placed on your device to help websites work properly, remember your preferences, or keep you logged in. Some are essential for basic site functions, while others may track usage or personalise content. More information about cookies: https://www.allaboutcookies.org/

This website uses only essential cookies necessary for it to function correctly. By continuing to use this site, you acknowledge the use of essential cookies. No tracking or analytics cookies are used. These cookies:

Do not track your activity beyond this website
Do not collect personal data for marketing
Manage session security
Ensure session management and performance
Enable core functionality
Remember user preferences for basic functionality
No analytics or tracking cookies are in place

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website, with the effective date noted at the top.

For any questions or requests regarding your data or this policy, please contact:
Susie Lotherington, Time to Thrive Therapy, susie@timetothrivetherapy.co.uk